Our customer service team is based in the UK (you can see our street address at the bottom of this page).
The fastest way to contact us is by e-mail: firstname.lastname@example.org.
You can also telephone us: 000 800 100 5885. Our switchboard team will take a message from you. They will pass it through to us in the service centre, and we will phone you back as fast as possible.
If there are ways in which you think we can improve things, please e-mail our CEO. You'll find him on email@example.com. He always responds.
Online Shop FAQs
All products can be purchased by credit card, through our payment provider's secure servers. We accept Amex, Mastercard and Visa. You can also use PayPal, through the checkout process.
While purchases (except for books) from within the UK are subject to VAT (our VAT number is 834 1927 24), purchases from anywhere in Asia are not, and our sales receipts will make this clear.
Terms and Conditions
All purchases are subject to our terms and conditions.
We respect your privacy. We will not pass your personal data on to any third parties, under any conditions.
ITGP eBooks and toolkits purchased by credit card are available for download as soon as you've cleared check out - unless we feel we need to seek evidence of cardholder authorisation of the purchase, in which case, goods will be released as soon as we have received written authorisation from the named cardholder.
Where available, policies and procedures on CD-ROM, and analogue books and other products, will be despatched within 24 hours of payment being cleared, using standard postage. Third-party products that we have in stock will be also despatched within 24 hours. Occasionally, when we run out of stock, we will despatch as soon as products are received from our suppliers, and we will notify you of the expected delivery date.
For products purchased at special pre-release prices, the download release details will be delivered to you directly by e-mail (in the case of downloadable policies and procedures) and despatched by standard mail. All other products will be despatched on the published release date.
Delivery charges are calculated at the point of completing the checkout process and are added in to your total transaction amount.
Products purchased other than by credit card will be available for download, or will be despatched, as soon as payment has cleared our bank, or in line with any other agreement we make with you.
Risk in Delivery
We advise all our customers to check their Junk E-mail folder in case the e-mail containing a download link may have been sent there instead of the Inbox folder.
If you're still unsure how the process works, please do not hesitate to contact us via e-mail or a telephone 000 800 100 5885 and one of our friendly staff will be there to assist you.
Our registered company name and address, sales, administration and invoicing address is overseas at:
IT Governance Ltd
Unit 3, Clive Court
Cambridgeshire Business Park
Cambs CB7 4EA
Registered in England, number 4418178
Fax: + 44 (0)1353 662667