Learn how to successfully implement ITIL Service Design best practices and how to manage efficient and effective design of new or changing IT services – including requirements management, design constraints, design models and Service Design packages.
Course content:
Course duration is 21 hours (minimum) and awards 3 ITIL credits.
Course options: 150 day courses are available.
Prerequisites: Students wishing to study the Service Design course should already hold the ITIL Foundation certificate.
Exam details: Please note that the exam is purchased separately from the course.
The exam comprises 40 multiple-choice questions over 90 minutes, with a 70% pass mark. The exam can be taken online with a web proctor (with PEOPLECERT). Students must hold the ITIL Foundation certificate and have completed the Service Design course before requesting their exam voucher.
Suitable for: Anyone involved in design and development or project/programme management and administration. Security and information assurance staff, data centre managers, and applications and hardware support.