Key Features:
- Clear, concise and straightforward introduction to ITSM management based on ITIL V3.
- The information in the book is conveyed in a question and answer format, allowing the reader to easily comprehend the subject matter.
- Designed as a stepping stone to the official ITIL V3 books and other ITSM titles.
- Ideal implementation guide to ITSM/ITIL for those new to the subject.
Practical IT Service Management is a clear, concise and to the point guide to implementing IT service management (ITSM). It is based on ITIL Version 3, one of the most widely accepted best-practice approaches to ITSM.
Author Thejendra BS is an internationally experienced IT manager based in Bangalore, India. He has over 17 years’ experience of technology roles including disaster recovery planning, business continuity planning, asset management, IT security and IT project implementation.
This book in written in a question and answer format, allowing the reader to easily comprehend the subject matter and for speedy reading. Each chapter covers only one specific area of ITSM/ITIL, ensuring that the information is organised in a logical and straightforward manner.
Additionally, not many of the answers to questions in the book extend beyond one page, thus meaning all answers are clear and concise.
If you are looking for an introductory guide to ITIL Version 3, then look no further. This book comprehensively covers most of the information that ITSM newbies need to understand. Not only does this book function as an introductory guide, it also functions as an introductory guide to ITSM in the wider context.
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Author: Thejendra BS
Publisher: IT Governance Publishing
ISBN: 9781905356409
Pages: 260
Format: Adobe eBook
Published Date: 18 March 2008
Availability: Always Available
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